Beware of Scams and Fraudulent Communications
We want to ensure your safety and security while shopping with us. Scammers often use spam messages, emails, and phone calls to steal personal and financial information. To protect yourself, please be cautious and follow these guidelines:
1. Ignore Suspicious Messages and Calls If you receive unsolicited messages, emails, or phone calls from unknown sources, do not respond to them. Avoid clicking on links or providing any personal information. These communications are often attempts to steal your information.
2. Verify Before You Act If you are unsure about the legitimacy of a message or call, it’s always better to be safe. Verify the information by contacting our customer service team directly. We are here to assist you and ensure your information stays safe and secure.
3. Report Suspicious Activity If you encounter any suspicious messages, emails, or phone calls, please report them to us immediately. Your prompt reporting helps us investigate and take necessary actions to protect our customers.
4. Common Scam Tactics Be aware of common scam tactics, such as:
Unknown third parties claiming to be couriers and asking for extra shipping charges.
Emails or messages requesting personal or financial information.
Links to fake websites that look similar to legitimate ones.
5. Contact Customer Service for Assistance If you need assistance or have any concerns, our customer service team is here to help. We will thoroughly investigate your reports to ensure your information remains protected.
Please tell us if:
You were approached by an unknown third party claiming to be a courier, asking for extra shipping charges.
You received a suspicious email or message requesting personal information.
You encountered a fake website mimicking our store.
Your safety is our priority. Thank you for helping us maintain a secure shopping environment. If you have any questions or need assistance, please don’t hesitate to contact our customer service team.
How to Recognize a Phone Scam
Phone scams can take many forms, but they often make similar promises and threats or ask you to pay in specific ways. Here’s what you need to know to protect yourself:
We Will Not Call You for Sensitive Information
BerjExpress will never call you out of the blue to ask for your card number or other sensitive information or request that you transfer money.
Beware of Impersonators
Scammers may pretend to be law enforcement or federal agencies, claiming you will be arrested, fined, or deported if you don’t pay your taxes immediately or that there is a criminal case against you. Their goal is to scare you into paying. Real law enforcement and federal agencies will never call and threaten you.
Suspicious Payment Requests
Scammers often insist you pay in ways that are hard to trace or get your money back, such as by wire transfer, gift card, cryptocurrency, or payment apps. Anyone who insists you pay this way is likely a scammer.
Pressure Tactics
You don’t have to make a decision right away. Most phone scammers will pressure you to make a decision on the spot. Take your time to verify the information.
Requests for Shipping Fees to Receive Free Gifts
BerjExpress will never ask you to pay additional fees via email or text message after you’ve placed your order. All shipping fees will be charged upon completing your order at the checkout page. Examples include costs for a gift or surprise box and fees for customs clearance. If you receive an email like this, please do not pay any fees and forward the email directly to support@berjexpress.com (preferably as an attachment). If you have already paid, don’t hesitate to get in touch with customer service for help. You can send a message directly through your account page. Account page -Support Centre
If you receive a suspicious call, do not provide any personal information or make any payments. Hang up immediately and report the call to our customer service team.
Use the call-blocking and call-labeling features on your phone to reduce the number of unwanted calls you receive.
Always verify the identity of the caller by contacting the organization directly using a known, official phone number.
By staying vigilant and following these tips, you can protect yourself from phone scams and keep your information safe. If you have any questions or need assistance, please contact our customer service team. We are here to help!
Don’t Trust Caller ID
Scammers can make any name or number show up on your caller ID. Even if the call appears to be from an official source, such as a logistics service provider, or seems to be coming from a local number, it could be from a scammer anywhere in the world.
Data Privacy
We are committed to ensuring your data privacy by collecting only the necessary information and never selling customer data.
We adhere to strict data protection regulations to safeguard your privacy.
This comprehensive approach helps protect our users against online fraud and secures their personal information. By continuously improving our security measures, we strive to provide a safe and trustworthy shopping experience for all our customers. If you have any questions or concerns about your security and privacy, please don’t hesitate to contact our customer support team. We’re here to help!
Multi-Factor Authentication (MFA)
To enhance account security, we implement Multi-Factor Authentication (MFA), requiring additional verification to protect against unauthorized access.
